Terms & Conditions
Sidmouth Hotels & Inn Ltd
Changes to our Terms or your Booking
The law and how we have to operate the Hotel may change from time to time. If this happens then we may need to update our Terms. You will be able to find the latest version on our website
If we make any significant changes to our Terms after you have requested a Booking which have a materially adverse effect on your Booking, we will give you the option to cancel with no charges
When you submit a Booking to us this does not mean that we have accepted it. We may or may not do so. If we are unable to supply you with the Accommodation, we will inform you of this and we will not accept the Booking and refund payments you have already made.
Subject to below, these Terms will become binding on you and us when we send you a Booking Confirmation, at which point a contract will come into existence between you and us. Please check your Booking Confirmation carefully as soon as you receive it and inform us of any discrepancies. If any are our fault we will do our best to remedy the situation.
If you have made a specific request during the online booking process which we are unable to accommodate (such as accessible rooms, additional beds, party size, dogs etc.) occasionally we may have to refuse your booking even after you have received an automated Booking Confirmation. If we are unable to accept your Booking for any reason, we will inform you of this as soon as possible This might be because Accommodation or essential facilities are unavailable or we have identified an error in the price or description of the Accommodation.
These Terms apply whether you make a Booking via our website, by email, post, telephone or in person.
Price and payment
The price of the Accommodation will be set out at the time we confirm your Booking. Our prices may change at any time but price changes will not affect Bookings already confirmed with you.
If your Booking includes Bed and Breakfast (B&B) and/ or dinner the following are included in the price you pay for the Accommodation:
B&B – room and breakfast.
Dinner B&B – room, breakfast and a three-course dinner in the hotel restaurant. Included meals cannot be transferred to any other dining venue. We do not offer discounts or refunds for meals not taken. Opening times vary according to time of year
All prices are calculated per room, per night based on the maximum amount of people sharing the room as set out during the booking process.
Additional guests are not permitted without our prior approval and will require payment of an additional charge.
Our prices include VAT.
Once your Booking is confirmed you are responsible for payment of the full amount.
If we accept your Booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing, we may end the contract and refund you any sums you have paid.
We take payment via Visa and Mastercard only.
You may cancel your Booking at any time. We recommend that you obtain travel insurance.
If you need to cancel your Booking, please contact us as soon as possible, the cancellation terms depend on how close your cancellation is to your arrival date.
For stays of 4 nights or under, free cancellation, with notice of cancellation received over 72 hours (3 days) prior to arrival. For cancellation within 72 hours of arrival – full charges apply
For stays of 5 nights or under, free cancellation, with notice of cancellation received with 120 hours, (5 days) prior to arrival. For cancellations received within 120 hours of arrival – full charges apply
If you decide to vacate the Accommodation before your date of departure for any reason, we are not liable to offer you a refund.
Once we have confirmed your Booking, you may cancel it at any time and receive a full refund of all the payments you have made to us by giving us notice if any of the following occur:
We break this contract in any material way and we do not correct or fix the situation within a
Our rights to cancel:
We may have to cancel the Booking due to the unavailability of key personnel or key facilities without which we cannot provide the accommodation, including in circumstances of an Event Outside Our Control. If this happens:
a) we will promptly contact you to let you know
b) we may cancel the Booking, or offer alternative Accommodation
c) if we offer alternative Accommodation, you may still choose to cancel the Booking
If you do not arrive, or you have not notified us of a later arrival, before 8am on the day following the date on which your Booking commences we will cancel the Booking and you will be charged in full.
We will supply the Accommodation to you from the date set out in the Booking Confirmation, for the named individuals stated on the Booking Confirmation with the additional services set out in the Booking Confirmation.
We reserve the right to change your allocated Accommodation before the arrival date and to alter prices as a result of any changes that the Government may require us to make by statute. You will be given reasonable notice in the event of any such changes.
We will endeavour to supply specific Accommodation on request but this cannot be guaranteed and we may supply different Accommodation of an equivalent or higher standard.
We will make every effort to provide the Accommodation. However, we may be unable to do so due to an Event Outside Our Control.
In the event of an Event Outside Our Control or in the event of a serious breakdown of services, other emergencies or withdrawal from service of your Accommodation, we reserve the right to offer you the opportunity to change the dates booked, upgrade the Accommodation, or cancel the booking. We will not be liable for compensation, or responsible for any failure to perform any of our obligations under these Terms caused by an Event Outside Our Control.
We may have to make minor changes to our facilities and some may be unavailable due to maintenance at any times. In such circumstances we will always make every effort to provide alternative facilities; however, we do not offer refunds in the event of any facilities or services being temporarily withdrawn.
We may need certain information from you in order to provide the Accommodation, including but not limited to the following:
The number of people for whom the Booking is made, their names and age if they are under 18
Whether you wish to bring any pets
Any special requirements, such as a need for easy access to Accommodation.
If you do not, after being asked by us, provide us with this information, or if you provide us with incomplete or incorrect information, we may make an additional charge of a reasonable sum to cover changes to Accommodation, any extra items or services supplied or alternatively we may cancel the Booking. If you do not pay any additional charge, we require as a result of your request to make changes to the Booking, we may cancel the Booking.
Your liability for damage
Please look after the Accommodation and our facilities. Please report any accidental damage to front desk immediately so that we can arrange a repair or replacement.
We inspect the Accommodation between your departure and the arrival of the next guest. You may be charged for loss or damage caused by you.
Checking in and checking out
You are welcome to arrive earlier but your Accommodation will not be available until 3 pm. Check out is by 10.30am on the date of departure. Please return the Accommodation keys and settle your account at reception or via the online link emailed to you, we ask your depart your car space by 12 noon.
If there is a problem with the Accommodation
In the event that there is any problem with the Accommodation or the Hotel:
Please tell us as soon as reasonably possible, please give us a reasonable opportunity to put it right, we will use every effort to repair or fix any defect as soon as reasonably practicable.
If any problem with the Accommodation or the Hotel which is our fault means we are obliged to cancel your Booking, we will refund payments made for accommodation not yet provided to you.
We endeavour to provide a secure environment and we take appropriate security measures. If an incident occurs on our premises during your stay resulting in theft, loss or damage of your property we will investigate. If we determine that your property was not stolen, lost or damaged through any fault of ours, our staff or agents, our liability will be limited to the maximum sums under the Hotel Proprietors’ Act 1956 where it applies. If the loss is caused by your negligence or an Event Outside Our Control, our liability will be limited to the maximum sums under the Hotel Proprietors’ Act 1956 where it applies.
By making a Booking with us you have entered an agreement in which you undertake on behalf of yourself and the members of your Booking (including children), to adopt the following standards of behaviour:
- act in a courteous and considerate manner towards us, our staff and other guests;
- supervise children properly so that they are not a nuisance or danger to themselves or others.
- Not smoke anywhere in the Hotel including rooms
- Not commit any criminal offence at the Hotel or undertake any criminal activity; commit any acts of vandalism or nuisance; use any unlawful drugs; create any undue noise or disturbance; carry on any trade or business at the Hotel, use our wifi for unlawful purposes.
You should respect the privacy of other users of the Hotel and keep noise to a minimum between the hours of 11:00 pm and 8:00 am.
We are entitled to eject anyone from the Hotel who acts in a manner likely to cause significant upset or significantly annoy other users of the Hotel or our staff or who we reasonably believe is guilty of a criminal offence.
Food and drink
With the exception of baby foods, only food and drink that is purchased on the premises may be consumed in our restaurants, bars and other food service areas.
Free parking is provided on a first come first served basis and will be detailed in your confirmation.
In the absence of any negligence or other breach of duty by us, we are not responsible for any theft, damage, destruction or loss of your property or belongings while using our car park.
If you wish to bring your dog with you please let us know before you make your Booking, we may be unable to accommodate your dog if you do not. Well behaved and house-trained dogs are welcome at in specified rooms with a maximum of two dogs per room.
Dogs are charged at £10 per night/ We do not provide dog food.
Babies and Children
Babies under 3 years old (sleeping in a cot) stay free of charge.
Guests under 17 years must not use a separate room without adult supervision
Event Outside Our Control
Any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks.