Booking Terms & Conditions
In order to reassure you of a safe stay , we have completed a thorough risk assessment on all aspects of our operations in the hotels with full staff procedures in place.
Cleanliness and hygiene will be our number one priority, with robust cleaning procedures both in bedrooms and throughout the hotel.
Before you arrive with us, we will invite you to check in, so you can start your break immediately.
Services for breakfast and dinner will be arranged with you to ensure that social distancing is possible for all guests, as ever with our menus using delicious fresh local produce.
Fortunately with our lounges and sea facing patios we have the space for guests to find a perfect spot to soak up the fresh sea air.
While you are out our housekeeping team will maintain thorough cleaning procedures, liaising with guests to determine the frequency of service.
Our reception teams too will be available at the other end of the phone for any request during your stay.
Upon check out, room bills can be delivered to you to your doors and can be processed through our secure payment system on the morning of departure, and can make alternative arrangements by request.
If you would like any further information or would like to make a booking with us, please call between 8am-5pm daily on 08000 48 17 31
We can’t wait to welcome you back
General Booking Terms
Breakfast 8.00am – 10am
Dinner 6.00pm – 8.30pm
Meals not taken
We make no reduction for accommodation or meals booked but not taken
A deposit of the first nights stay is required to secure a booking. Cancellation terms start within 30 days of arrival. Over 31 days, your deposit can be returned less a £10 per person admin fee.
We operate a completely ‘no-smoking’ policy throughout the hotels, balconies and patio areas. We ask smokers to respect this at all times
Arrival and Departure
We will endeavour to have your room available from 3pm on your day of arrival. Please vacate your bedroom by 10.30am on your day of departure. The management reserve the right to remove luggage from rooms or levy an extra charge if not vacated by this time, unless previously agreed.
We have limited private “off street” car parking available, and spaces are subject to availability. A car space must be reserved at the time of making the hotel booking. Most spaces are free of charge & in some cases smaller and more difficult to access. Whilst every effort is made to book appropriate spaces to suit the individual vehicles this cannot be guaranteed. The hotel cannot accept responsibility for any loss, damage or injury to any vehicle, passengers or contents however caused.
We accept dogs in The Kingswood & Devoran Hotel. We charge £10.00 per dog, per night, this does not include food. Dogs are only allowed in the bedrooms and not the public rooms. We do not allow pets in The Hotel Elizabeth with the exception of guide/hearing dogs
- Charges apply to all cancelled accommodation – please insure your holiday.
- Cancellations within 7 days of date of arrival Full payment of total reservation
- Cancellations within 8-14 days of date of arrival 50% of full payment of total reservation
- Cancellations within 15-30 days of date of arrival 25% of full payment of total reservation
- Cancellations with over 31 days before the date of arrival Deposit will be returned less an admin fee of £10 per person
Charges of amendments to reservations
A £10 per person administration fee with be charged
Whilst we make every effort to ensure the security of the building, we cannot be held responsible for guest’s personal effects. Please use the room safes provided.
Damage to hotel property
In the unlikely event of deliberate damage to the hotel property, we reserve the right make a charge for repairs or re-instatement and to ask you to leave the premises.
Circumstances beyond our control
The Hotel reserves the right to cancel a booking without liability on its part in any event beyond its control. In such an event the Hotel will refund the deposit paid, but will have no further liability to the guest.